Refund policy

Return, Replacement & Refund Policy – Balaji Gifts Collection

Last updated: 16 October 2026

At Balaji Gifts Collection, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, please contact us so we can review the issue and help resolve it.

1. Eligible Returns and Replacements

You may request a return or replacement if:

You received a damaged product.
You received a defective product.
You received an item different from the one you ordered.
Your order arrived with missing items or parts.

Please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photographs or an unboxing video where available.

Requests will be reviewed based on the circumstances, the product, and applicable consumer protection requirements.

2. Items That Cannot Generally Be Returned

Unless an item is damaged, defective, incorrect, or otherwise covered by applicable law, we generally do not accept returns for:

Personalized, customized, or made-to-order gifts.
Products made specifically according to a customer's instructions.
Products damaged after delivery due to misuse, mishandling, or improper care.
Items returned without prior approval or with missing components, where these conditions prevent verification of the claim.

This policy does not limit any rights you may have under applicable law.

3. How to Request a Return or Replacement

To submit a request:

Contact us within 7 days of receiving your order.
Provide your order number and registered contact details.
Explain the issue and attach photographs or a video showing the product and packaging, if available.
Wait for our team to review your request and provide the next steps.

Please do not ship a product back before receiving return instructions from our team.

4. Return Shipping

If the return or replacement is approved because the product arrived damaged, defective, incorrect, or incomplete, we will inform you of the return or collection arrangements.

For other approved returns, any applicable shipping costs will be communicated before the return is arranged.

5. Refund Policy

If a refund is approved, it will generally be initiated through Razorpay, where applicable, and processed back to the original payment method.

Refund processing begins after the claim is approved and any required verification is completed.
The time taken for the refund to appear in your account depends on the payment method and the bank or financial institution.
We will share available refund confirmation details when appropriate.

Shipping charges, if any, will be handled in accordance with the applicable return circumstances and consumer protection requirements.

6. Replacement Policy

Where a replacement is approved, we will coordinate the next steps with you. Replacement availability depends on stock and product availability.

If a replacement cannot reasonably be provided, we will discuss an appropriate resolution, which may include a refund where applicable.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before processing or dispatch, but cannot be guaranteed once an order has shipped or entered fulfilment.

Approved cancellations for prepaid orders will be refunded to the original payment method, subject to the applicable payment processing timelines.

8. Orders Marked as Delivered

If tracking shows that your order has been delivered but you have not received it, contact us promptly. We will review the shipment details with the courier and help investigate the issue.